Frequently Asked Questions
We offer premium fabrics including Poly-wool, Linen, Giza Cotton, Tropical blends, and other high-quality materials suitable for shirts, suits, traditional wear, and more.
No, we are fabric specialists. We provide the premium materials and a digital design portal to help you visualize your outfit. You can use your custom design as a reference for your local tailor to ensure they stitch your garment exactly how you imagined it.
Since we are a fabric-only platform with a unique design tool, your ordering process should emphasize how to use the Design Portal to get the right amount of fabric.
Here is a step-by-step guide you can use for your "How to Order" page - Select Your Length, Select Your Fabric, Select Your LengthUse the Customisation Portal & Add to Cart & Secure Checkout.
Orders are typically processed within 24 hours. Packing and shipping are carried out promptly, with delivery times depending on your location.
Kindly contact us for international shipping via email.
We offer free shipping.
Yes, modifications are accepted if the order is not yet processed or cut. Once the fabric has been cut or the order has been processed, changes cannot be made.
Please note that once a fabric is cut from the roll according to your specific meterage it cannot be returned or exchanged. This is because the fabric has been permanently altered for your individual requirement.
We operate a no-refund policy. In case of issues, we provide credit vouchers valid for 6 months.
In case of a lost or damaged parcel, please contact us immediately. We are responsible only after the courier confirms liability. We will assist with reshipment or refunds once confirmed.
You can reach us via WhatsApp atโฏ for any assistance or inquiries.
Standard delivery within India typically takes 5 to 7 working days, depending on the location and courier service.
No.
Once shipped, a tracking number will be provided via email or WhatsApp. You can use this to monitor your delivery status.